Enhancing support workers’ role is timely given increasing demands on human and financial healthcare resources, This paper presents outcomes of a program, delivered to 140 participants from five community aged care providers in Australia, designed to enhance knowledge, skills and confidence of community aged care support workers, building their practical skills in understanding, recognising and responding to complexity. Evaluation training modules on communication, complexity, behaviour change and chronic condition self-management support involved pre/post surveys with support workers and their supervisors. Support workers reported greater awareness, skills and confidence in working with complexity, reinforcing the value of their existing practices and skills. Coordinators reported greater appreciation of support workers’ skills, and greater awareness of gaps in support workers’ support and supervision needs. Educators, policy makers and services should account for these contributions, given growing fiscal restraint and focus on re-ablement and consumer-directed care.

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